Order Policy

Orders are subjected to our security assesment once reveived. If the orders fail this inspection you may be asked for proof of ownership of the credit card for verification.

Alpha Supply makes every effort to maintain the highest level of integrity when handling your information. Alpha Supply reserves the right to cancel any order at its sole discretion as determained by the system currently in use at our facilty. If you suspect a fradulant charge on your credit card placed at Alpha Supply Co. it should be reported to us as soon as possible to help you recover the money charged by calling (800) 908-9916.

ALL orders that have been canceled within 60 days will be refunded back to the card.

International Orders

All orders that are shipping or billing outside of the US can only be purchased using a wire transfer. Contact us for a proforma invoice with details about the transfer complete with an estimated shipping cost if any apply.

Return & Exchange Policy

We provide an enormous amount of written information about everything that we sell. Also, we encourage you to call us at 800-908-9916 if you have the slightest question about anything. We even send free samples where possible. Therefore, you are responsible for ordering the correct merchandise.

  1. Sales of all products from Alpha Supply Co. are final. We will repair or exchange our merchandise. Other products are the responsibility of the respective manufacturer.
  2. Software sales - Any and all digital media (software) sales are final and are non-refundable and not returnable.
  3. Missing merchandise - We make very few mistakes. However, if you think ordered products are missing you must contact us within 5 days of receiving your order.
  4. Any defective Alpha merchandise will be repaired, replaced or exchanged at the sole discretion of Alpha Supply Co. Liability is limited to the value of the item. It is the responsibility of the customer to contact Alpha, within 5 days of any suspected problem.
  5. Ground service will be used to replace damaged or missing items and will be paid by Alpha Supply Co. If customer needs express shipping we will charge for the difference between ground rates and the quoted express rate. In some cases at our sole discretion we may send the replacments faster than ground at no charge to the customer.
  6. Warranty work on all heat presses, inkjet printers and software programs are the responsibility of the respective manufacturers. You are welcome to call Alpha Supply Co. for help in contacting a manufacturer.
  7. Shipping charges are not refundable.
  8. Authorized returns are the responsibility of the customer. Returns must have an authorized RMA number on the box. Customer must send merchandise back in the original box and packed in a manner to prevent damage. Customer must be able to provide proof of delivery and should fully insure the shipment.
  9. In most cases a 20% restocking fee will be charged to all unused returns other than defective merchandise. If free shipping was applied to an order the shipping charges will be calculated and deducted from any amount to be credited back to the customer.

Shipping Policy

All products are well packed. However, in the case of damaged merchandise Alpha Supply Co. will assist you in filing a claim with the carrier. Please remember that no carrier will consider any claim without being able to see the original shipping container. In the rare case that there is concealed damage Alpha Supply Co., at its’ sole discretion, will determine the appropriate remedy.

Missing shipments - If an order is never received contact us. We will request a tracer on the order (this can take 48 hours). If the order cannot be found by the carrier within a reasonable time, Alpha may elect to send you a replacement order while the carrier continues tracing efforts. If customer accepts delivery of a replaced order, customer must return the order within 5 days to avoid being charged for both orders.

Orders - Orders submitted by 3:00 pm CST ship the same day unless- an item is out of stock, is a drop ship item or any other problem out of our control. Orders shipping by US Post Office must be received by 11:59 am CST to possibly go out the same day, otherwise it will be sent the following week day (m-f).

Free shipping - Includes ground service to the 48 contiguous US states- Free truck freight does not include extra services for items shipping by truck such as lift-gate service, residential delivery, in house delivery, call before delivery, crating charges, over-size shipments, etc…

Returned Check/NSF Policy

All returned checks will be assesed a $10 NSF fee to be paid in cash (if in person), transfer money via Paypal (email is staff@alphasupply.com) or by credit/debit card. You will be supplied a reciept to show this payment just as you would when purchasing items from Alpha Supply Co.

Year 2000 Policy

Products purchased from Alpha Supply Co. carry the applicable manufacturer’s warranty, which warranty may or may not address “Year 2000” compliance issues. Alpha’s stated sales and return policies apply to all purchases. Alpha HEREBY DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT.