Orders are subjected to our security assesment once reveived. If the orders fail this inspection you may be asked for proof of ownership of the credit card for verification.
Alpha Supply makes every effort to maintain the highest level of integrity when handling your information. Alpha Supply reserves the right to cancel any order at its sole discretion as determained by the system currently in use at our facilty. If you suspect a fradulant charge on your credit card placed at Alpha Supply Co. it should be reported to us as soon as possible to help you recover the money charged by calling (800) 908-9916.
ALL orders that have been canceled within 60 days will be refunded back to the card.
All orders that are shipping or billing outside of the US can only be purchased using a wire transfer. Contact us for a proforma invoice with details about the transfer complete with an estimated shipping cost if any apply.
Return & Exchange Policy
We provide an enormous amount of written information about everything that we sell. Also, we encourage you to call us at 800-908-9916 if you have the slightest question about anything. We even send free samples where possible. Therefore, you are responsible for ordering the correct merchandise.
All products are well packed. However, in the case of damaged merchandise Alpha Supply Co. will assist you in filing a claim with the carrier. Please remember that no carrier will consider any claim without being able to see the original shipping container. In the rare case that there is concealed damage Alpha Supply Co., at its’ sole discretion, will determine the appropriate remedy.
Missing shipments - If an order is never received contact us. We will request a tracer on the order (this can take 48 hours). If the order cannot be found by the carrier within a reasonable time, Alpha may elect to send you a replacement order while the carrier continues tracing efforts. If customer accepts delivery of a replaced order, customer must return the order within 5 days to avoid being charged for both orders.
Orders - Orders submitted by 3:00 pm CST ship the same day unless- an item is out of stock, is a drop ship item or any other problem out of our control. Orders shipping by US Post Office must be received by 11:59 am CST to possibly go out the same day, otherwise it will be sent the following week day (m-f).
Free shipping - Includes ground service to the 48 contiguous US states- Free truck freight does not include extra services for items shipping by truck such as lift-gate service, residential delivery, in house delivery, call before delivery, crating charges, over-size shipments, etc…
Returned Check/NSF Policy
All returned checks will be assesed a $10 NSF fee to be paid in cash (if in person), transfer money via Paypal (email is email@example.com) or by credit/debit card. You will be supplied a reciept to show this payment just as you would when purchasing items from Alpha Supply Co.
Year 2000 Policy
Products purchased from Alpha Supply Co. carry the applicable manufacturer’s warranty, which warranty may or may not address “Year 2000” compliance issues. Alpha’s stated sales and return policies apply to all purchases. Alpha HEREBY DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT.