Orders - Orders submitted by 3:00 pm CST ship the same day unless- an item is out
of stock, is a drop ship item or any other problem out of our control. Orders
shipping by US Post Office must be received by 11:59 am CST to go out the
same day, otherwise it will be sent the following week day (m-f). We no longer accept credit cards for orders over $5,000 by non-government agencies, these orders will need to be paid by wire-transfer, Paypal direct payment or company check. Orders paid by company check will be subject to waiting for the check to clear before shipment is made. Call us to make other arrangements.
Free shipping - Includes
ground service to the 48 contiguous US states- Free truck freight does not
include extra services for items shipping by truck such as lift-gate service,
residential delivery, in house delivery, call before delivery, crating charges,
over-size shipments, etc…
Return & Exchange
We provide an enormous amount
of written information about everything that we sell. We also encourage you
to call us at 800-908-9916 if you have the slightest question about anything.
We even send free samples where possible. Therefore, you are responsible for
ordering the correct merchandise.
- Sales of all products
listed on this web site are final. We will repair or exchange our merchandise.
Other products are the responsibility of the respective manufacturer.
- All products are well
packed. However, in the case of damaged merchandise Alpha Supply Co. will
assist you in filing a claim with the carrier. Please remember that no carrier
will consider any claim without being able to see the original shipping
container. In the rare case that there is concealed damage Alpha, at its’
sole discretion, will determine the appropriate remedy.
- Missing merchandise:
We make very few mistakes. However, if you think ordered products are missing
you must contact us within 5 days of receiving your order.
- Missing shipments: If
an order is never received contact us. We will request a tracer on the order
(this can take 48 hours). If the order cannot be found by the carrier within
a reasonable time, Alpha may elect to send you a replacement order while
the carrier continues tracing efforts. If customer accepts delivery of a
replaced order, customer must return the order within 5 days to avoid being
charged for both orders.
- Defective Alpha merchandise
will be repaired, replaced or exchanged at the sole discretion of Alpha
Supply Co. Liability is limited to the value of the item. It is the responsibility
of the customer to contact Alpha, within 5 days of any suspected problem.
- Ground service will be
used to replace damaged or missing items and will be paid by Alpha Supply
Co. If customer wants express shipping we will charge for the difference
between ground rates and the quoted express rate.
- We only sell new equipment
and products. Warranty work on all heat presses, inkjet printers and software
programs are the responsibility of the respective manufacturers. You are
welcome to call Alpha Supply Co. for help in contacting a manufacturer.
- Shipping charges are
- Returns must have an
authorized RMA number on the box.
- Authorized returns are
the responsibility of the customer. Customer must send merchandise back
in original box and packed in a manner to prevent damage. Customer must
be able to provide proof of delivery and should fully insure shipment as
Alpha Supply Co. accepts no responsibility for shipping damages.
- If free shipping
was applied at the time of sale the shipping charges will be calculated
and deducted from the amount to be credited back to the customer.
- A 20% restocking fee
will be charged to all returns other than defective merchandise
Returned Check/NSF Policy
All returned checks will be
assesed a $10 NSF fee to be paid in cash (if in person), transfer
money via Paypal or by credit/debit card.
You will be supplied a reciept to show this payment just as you would
when purchasing items from Alpha Supply Co.
Products purchased from
Alpha Supply Co. carry the applicable manufacturer’s warranty, which warranty
may or may not address “Year 2000” compliance issues. Alpha’s stated sales
and return policies apply to all purchases. Alpha HEREBY DISCLAIMS ALL OTHER
WARRANTIES; EXPRESSED, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY
TO USE THE PRODUCT.